Confidence - How do newspapers earn it in goods and services? - "On the Internet, Everyone's a Critic But They're Not Very Critical" - WSJ.com

For the crisis of "confidence" I would suggest that newspapers need to work harder to define why it is that consuming customers ought to be able to trust what a newspaper provides over what comes from the who-knows-who in the internet. This article talks about how the current free-for-all system is resulting in misleading high ratings for too many.